We offer a 30-day return window from the date you receive your order. During this time, you may request a return if needed.
Return Eligibility
To qualify for a return, your item must be in its original condition—unworn, unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.
How to Start a Return
To initiate a return, please contact us at wdodkuwait@gmail.com. Once your return is approved, we will provide a return shipping label and instructions on where to send your package.
Important: Do not send any items back without first getting return authorization. Unapproved returns will not be accepted.
Return Address
Returns must be shipped to the following address:
[INSERT RETURN ADDRESS]
Questions?
If you have any questions regarding returns, feel free to reach out to us at wdodkuwait@gmail.com.
Damaged or Incorrect Items
Please check your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us right away so we can resolve the issue promptly.
Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized items
- Personal care products (e.g., beauty or hygiene items)
- Hazardous materials, flammable liquids, or gases
We also cannot accept returns on sale items or gift cards.
If you're unsure about the return eligibility of a specific item, please contact us.
Exchanges
Need something else? The quickest solution is to return the item you have and place a new order once the return is accepted.
EU Customers – 14-Day Cooling-Off Period
For customers in the European Union, you are entitled to cancel or return your order within 14 days, no questions asked. The item must still meet the return conditions: unused, unworn, in original packaging, with proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you of the refund approval status. If approved, the refund will be issued to your original payment method within 10 business days.
Keep in mind, it may take additional time for your bank or credit card provider to process and post the refund.
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at wdodkuwait@gmail.com.